Maintenance

First Line Maintenance
Our field service engineers provide corrective and preventative maintenance as well as planned assistance and maintenance on our customers’ networks. We have the capability and technical knowledge to manage multi-vendor networks and provide management of an operator’s spare parts inventory.

Remote Technical Support
Our remote system engineers troubleshoot and resolve system problems via phone or modem, answer questions regarding system problems and provide software updates to clear faults. If an outage occurs, our remote system engineers provide rapid service restoration.

Our expert remote system engineers will:
• Enable trouble tracking, resolution and restoration
• Answer technical product-related questions and specific feature and
function questions
• Help you identify and apply periodic software maintenance fixes and software updates on covered network elements (subject to the terms, restrictions, and limitations contained in the licences under which the software was acquired).

We will also provide you with a technical support system engineer, with expert knowledge of your network, to act as a single point of contact for information and provide proactive consultative support.

Network Maintenance - Service Options
In order to protect investments and sustain revenues flows, your network must deliver the performance that subscribers expect. This requires ongoing maintenance, particularly in view of the growing complexity of technologies involved in state-of-the-art networks. Imtech Telecom offers the professional service required to keep your network running smoothly. Expert support in resolving technical problems, as well as a steady supply of equipment enhancements, keep your network operating at the highest levels of quality and availability. Our Maintenance Solution is designed with flexibility in mind, with services that adapt to your demands and budget.

In the event of an emergency, we are at your side with immediate assistance. Remote technical support is available with two coverage options:

24 hours a day, 7 days a week
or
8 hours a day (8am – 5pm Client local time), 5 days per week (8X5), Monday – Friday.

Our technicians will be standing by, ready to localise the error and eliminate it within the time frame stipulated by your service level agreement.