New 24/7 support UK based for Global support
Imtech Telecom Global continues to grow its technical support team to cover the worldwide footprint and engagements in the international telecoms market.From Imtech Telecom Global UK headquarters the technical support team manage customers in over 30 countries providing 24/7 both telephone and email support to answer and handle customers who have networks with technical malfunctions. The Service Desk employees make sure that these problems are handled efficiently and effectively.
The benefits of using our Service Desk are:
- ‘Single point of contact’ 24 hours a day, 365 days a year
- Responsible for correct settlement of notified malfunctions
- Registration and report of network malfunctions
- Planning and control of the field engineers
Our customers do not have to ‘follow the sun’ for their support - whereby, they now receive complete consistency with any query. All tasks are dealt with by the one team.